1. Introduction

ClinicEZ ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us in any manner.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using ClinicEZ, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Information You Provide Directly

• Account registration information (name, email, organization details)
• Contact information (phone number, address, business address)
• Payment and billing information
• Patient information (when acting as a healthcare provider)
• Communication data (messages, inquiries, support tickets)
• Appointment and scheduling information

2.2 Information Collected Automatically

• Log data (IP address, browser type, access times, pages viewed)
• Device information (device type, operating system, unique device identifiers)
• Cookies and similar tracking technologies
• Usage patterns and analytics data
• Location information (if permitted)

2.3 Information from Third Parties

We may receive information about you from third-party services, including authentication providers, payment processors, and analytics services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending marketing and promotional communications (with your consent)
• Responding to your inquiries and customer support requests
• Analyzing usage patterns to understand and improve our platform
• Complying with legal obligations and enforcing our terms
• Preventing fraudulent transactions and protecting against misuse
• Personalizing your experience and delivering content relevant to your interests

4. Data Security and Healthcare Compliance

ClinicEZ implements appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

For healthcare-related data, we comply with applicable regulations including:

• Philippines Data Privacy Act (RA 10173): We comply with the Data Privacy Act of 2012, which regulates the collection and processing of personal information in the Philippines
• Philippines Universal Healthcare Act (RA 11223): We adhere to the Universal Health Care Act framework for healthcare data management and patient information security
• HIPAA (Health Insurance Portability and Accountability Act) requirements where applicable
• Local healthcare data protection regulations and industry standards
• General data protection practices and encryption standards

Data Protection Officer: As required under the Data Privacy Act, ClinicEZ has appointed a Data Protection Officer responsible for overseeing our privacy compliance. Contact details are available in Section 10.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf under confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information
• Healthcare Providers: With authorized healthcare professionals as necessary for patient care

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Opt-Out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us:

• Remember your preferences and login information
• Understand how you use our services
• Personalize content and recommendations
• Improve our website functionality and performance

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our services.

8. Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and the purpose for which we use it.

For healthcare-related information, we retain data in accordance with applicable regulations and professional standards.

9. Children's Privacy

ClinicEZ is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

Your continued use of ClinicEZ following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. Jurisdiction-Specific Information

12.1 Philippines

For users and healthcare providers in the Philippines, ClinicEZ complies with:

• Data Privacy Act of 2012 (Republic Act No. 10173): We comply with all requirements regarding the collection, processing, and protection of personal information, including your right to access, correct, and object to processing of your data.
• Universal Health Care Act (Republic Act No. 11223): We support the UHC framework's objectives for accessible, acceptable, and affordable healthcare services while maintaining strict confidentiality and security of patient health information.
• Health Information Standards: Patient records are maintained in compliance with Philippine healthcare standards and Department of Health guidelines.
• National Privacy Commission: We are subject to the oversight of the National Privacy Commission (NPC) and will cooperate with all privacy investigations and inquiries.

Your Rights Under Philippine Law:

• Right to be informed of processing activities
• Right to access your personal information
• Right to object to processing
• Right to erasure, blocking, or correction of inaccurate data
• Right to data portability
• Right to file complaints with the National Privacy Commission

12.2 Other Jurisdictions

If you are located in a specific jurisdiction with additional privacy requirements beyond those mentioned above, additional terms may apply. Please contact us for jurisdiction-specific privacy information.